Location: Coventry
Department: Sales
Reports to: Sales Manager
Job Summary:
The Sales Administrator plays a crucial role in supporting the sales team by managing administrative tasks, maintaining customer relationships, and ensuring the smooth operation of sales processes. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with clients and team members.
Key Responsibilities:
- Administrative Support: Assist the sales team with administrative tasks, including scheduling meetings, preparing reports, and managing documentation.
- Customer Relationship Management: Maintain and update customer records in the CRM system, ensuring all information is accurate and up to date.
- Sales Order Processing: Process sales orders, track order status, and ensure timely delivery to customers.
- Reporting: Generate and analyze sales reports to provide insights on sales performance and identify areas for improvement.
- Communication: Act as a liaison between the sales team and other departments, including marketing, finance, and customer service, to ensure effective communication and collaboration.
- Inventory Management: Monitor inventory levels and assist with stock replenishment as needed.
- Training Support: Assist in onboarding and training new sales staff by providing necessary resources and guidance.
- Problem Solving: Address and resolve customer inquiries and issues in a timely manner, escalating to the sales team when necessary.
Qualifications:
- Administration experience or a related field preferred.
- Proven experience in sales administration or a similar role.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong organizational and multitasking skills.
- Sales force experience would be ideal but not essential.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a team environment.
Benefits:
Competitive salary - £12.50 to £13.00 per hour