Call Centre Advisor at a Fast-Growing Mortgage Business
Location: Horwich
Training : Full training provided and CeMap funded.
Company Overview:
We are currently seeking experienced Call Centre Advisor's to join a rapidly growing mortgage business located in Horwich. This business is well-established and has earned a leading reputation within the mortgage industry for its exceptional service.
Job Responsibilities:
As a Call Centre Advisor, you will play a crucial role in the success of the company. Your primary responsibilities will include:
- Customer Qualification: You will be responsible for qualifying customers for secured loan products. This involves engaging in conversations with customers and using relationship-building skills to understand their needs and financial situation.
- Initial Fact-Finding: You will be the first point of contact for customers, conducting an initial fact-finding process to gather essential information. This information will be used to assess the customer's eligibility and requirements.
- Lead Handover: After the initial fact-finding, you will pass the gathered details over to a qualified advisor who will further assist the customer in choosing the best equity release product.
Key Requirements:
The ideal candidate for this role should possess the following qualifications and skills:
- Some prior experience in a similar environment or outbound calling is highly desirable.
- You should be hardworking and capable of managing high volumes of work efficiently within a busy and fast-paced environment.
- Strong verbal communication skills and the ability to build rapport with customers are essential.
- Flexibility: You will work 40 hours per week on a flexible shift basis to accommodate customer needs.
What We Offer:
In return for your dedication and performance, we offer a competitive compensation package, including:
- Generous Basic Salary: You will receive a competitive base salary.
- Performance Bonuses: Financial rewards for high-performance achievements.
- Additional Perks: You will enjoy additional rewards and benefits for being part of a forward-thinking company.
How to Apply:
If you are an experienced Call Centre Advisor or Sales Executive looking for a rewarding opportunity in a growing mortgage business, we strongly encourage you to apply for this position.
Join our high-performing team and contribute to our mission of providing top-notch mortgage solutions to our valued customers.