IT Support Engineer - Senior IT Technician - A gorgeous IT support role - hands on, all action, all rounder with a great attitude and excellent communication. A stand-alone role working with key stakeholders in this SME membership organisation with 100+ users/staff UK wide with the core being based in South London. Offices near Kingston Upon Thames until their move to superb offices near Vauxhall in Q4 2024!
A cracking hardware and software support role.
So - Location: South London : Job role: Lead IT Support Engineer (SME) All action : Salary: Negotiable up to £48,000 with superb benefits & excellent holidays.
BE PRO_ACTIVE - MAKE A DIFFERENCE - Excellent stable, career role!
This is a full-time role for an experienced IT support Technician - IT Maintenance - IT Support Engineer - With confidence and communication skills, who is a 'good egg' !
Speak To Natalie @ Duval Associates for more information - this is a role exclusively with Duval on behalf of the client/organisation.
Full Time - Permanent - Monday to Friday.
MAIN PURPOSE OF JOB
To provide front line IT support to employees at the London head office plus providing remote and on-site support for regional offices around the UK., including through the outsourced IT provider, Modern Networks
Collaborates Closely with: Office Manager, Facilities Manager Head Office Department Managers, Regional Staff and Officials, Modern Networks
SCOPE OF THE ROLE:
The post holder will be responsible for identifying and developing solutions for IT requirements, as well as installing, supporting, and maintaining Microsoft Windows 10 systems, company mobile phones and printers for employees at the London head office plus providing remote and on-site support for regional offices around the UK. The post holder will also be responsible for day-to-day liaison and first-line management of the relationship with Modern Networks.
DUTIES AND KEY RESPONSIBILITIES
- Installation, configuration and maintenance of all hardware and software throughout the organisation at different locations.
Troubleshoot, fix, and repair mobiles, desktop, laptop, and server issues.
Implement new technologies and provide resources to complete IT projects as needed.
Provide a reliable and effective support service to the union's staff.
Assist with the prompt resolution of support requests.
Identifying and resolving software and hardware issues as required.
Creating and maintaining user accounts in Microsoft 365/Active Directory.
Creating & maintaining of accounts in the telephony system.
Identify computer or network equipment shortages and place orders.
- Liaison with Modern Networks, being the first point of contact between them and the FBU, working with them to ensure an efficient and effective service.
**You will need at least 3 years IT experience including installation, configuration and deployment of software and computers for this support position******
Person specification (Qualifications and skills level)
Essential
- Proven work experience in IT support or IT technician roles.
- Degree or advanced apprenticeship in Computer Science or relevant disciplines.
- In-depth knowledge of Windows, Mac operating systems.
- Practical experience with internet and network security protocols.
- Problem-solving skills, conscientious and with an eye for detail.
- Technical documentation skills. Willing to travel to regional offices (fully funded.)
- Organisational and interpersonal skills.
Experience of working with outsourced IT service providers.
Desirable (but not critical)
- Knowledge ofLinux and UNIX operating systems
Level 2 Certificate in ICT Systems Support or Level 3 Diploma in ICT Professional Competence.
- Advanced apprenticeship in IT support or IT infrastructure.
- Experience of involvement in IT project management.
Attitude and motivation, ability to learn new things but starting from a strong experience base is essential. Speak to Nat @ Duval asap!