Job Description
Job Title IT Client Engineer
Location London, UK
Department Information Technology
Reports to Head of IT Support Services
Contract Fixed term contract (Until September 2025)
Company Profile.
My client we're fuelled by a desire to enhance the way people work. They are here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, they take the grind out of daily work-life, so members can focus on what's important - working productively, healthily and happily.
Their journey began over 20 years ago, when they opened their first location on London's City Road. Since then, their collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate. And in the last two decades they have welcomed nearly 30,000 members through our doors and boast market-leading retention rates.
Key Responsibilities
Working as part of a team providing 24/7 support to over 18,000 customers with in-hours BAU support, planned out-of-hours work and out-of-hours support on an on-call basis.
Included Support
- Client move-in and move-out
- Site Audio Visual (AV) Meeting Room technology (BYOM, Teams, Zoom)
- Wi-Fi, ethernet, networking, telephony (Avaya, RingCentral)
- Staff on-site support
- Liaising with TOG third party suppliers for network, ISP, AV, meeting room tech & building access control
Charged Services
- Client requested works in office and comms rooms
- Comms room access for installation of client servers and network equipment
- Custom configurations of networks and patching
Aiding the IT Sales team in the Sales Process
- Bespoke network & meeting room setups
Administration of Services
- Ensure that Moves, Changes, Adds and Cancellations are recorded, and client billing is kept up to date
- Management of engineer time and changeable hours
Knowledge and experience
- Proven experience as an IT engineer in a customer facing role
- Experience in a service-oriented organisation
- Experience working with networking fundamentals - VLANs, NAT, OSPF. L2 switching technologies (STP, RSTP, VTP, Ether channels), VLANs, trunking) and L3 switching (SVIs, inter-VLAN routing)
- Experience of Virtual Private Networking including IP Security Installation and configuration of Layer 2 switched networks and Layer 3 routed networks
- Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards
- Job specific and technical skills
- Applies specialist knowledge and experience to trouble shooting and problem solving
- Scheduling and planning skills, with the ability to prioritise
- Good business and commercial acumen
- Excellent communication skills at all levels
- Excellent written and verbal communication skills
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.