Sales Operations Analyst
Location: UK Remote
Length: 6 Months
Rate: From £25.48 p/h PAYE + (Approx. £52.9K Per annum)
Hours: 9am-6pm
This client is a top 5 tech giant and owner of some of the world's most popular social media platforms and instant messaging apps, connecting billions of people across the globe.
Job Description:
Global Support Operations (GSO) mission is to build a service engine that solves today's customer problems and prevents tomorrow's. GSO teams are an operations driven organization, involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses and advertisers on Facebook by ensuring they have the tools needed to succeed.
Duties:
- This position will partner with internal Monetization Product Testing team, providing operational execution support to help project manage test campaigns (alpha/beta/GA) for Facebook's unmanaged advertisers - maintaining quality and efficiency throughout the end-to-end testing process.
- The ideal candidate will have a strong background in Facebook advertising effectiveness and project management, along with a natural curiosity to understand how things work.
- They should be passionate about Facebook, analytically minded, a great communicator, and able to partner with other XFN teams.
Responsibilities:
- Own testing operational execution in coordination with internal teams supporting workflows such as, recruitment outreach, campaign QA, and performance tracking across multiple projects
- Monitor and troubleshoot progress and performance of test campaigns to ensure overall program quality and consistency
- Triage incoming requests, utilizing technology, superior customer service and judgement
- Responding within a timely manner and working 1:1 in real time
- Gather learnings and insights for:
- 1) internal teams to help Facebook further develop and evolve our products, and
- 2) our advertising partners to help them achieve their marketing objectives
- Actively participate, collaborate, and add value to weekly training and operational meetings - quickly implement new practices Identify tool and process efficiency gains with analytical perspective
Skills:
- Skills 2+ years experience directly managing Facebook paid advertising campaigns and thorough understanding of major success metrics
- 2+ years experience managing client - facing communication
- Detail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software Experience in working on research studies (A/B tests, surveys, interviews) Ability to remain cool under pressure and effectively multi-task maintaining an exceptional level of quality
- Proven ability to manage multiple projects and work in a high-performance team environment Previous tech experience a plus
Education:
- Bachelor's Degree