Sales Order Coordinator; Crawley; 12 month contract; £16.00ph paye; inside IR35.
We currently have a requirement for a Sales Order Coordinator to work on a temporary contract with a defence client based in Crawley
Primary Purpose of the Role:
Act as the primary contact to the customer providing a variety of direct services throughout the new build/ spares/repair cycle such as direct contact with the Customer (internal or external) through onsite & offsite meetings and teleconferences.
This role is critical to providing a high level of service to the customers and is pivotal in ensuring that internal and external targets are met.
Key Responsibilities and Tasks:
To process all enquiries received by the Service Management Office as appropriate
Manage effective proactive and reactive communications both externally with Customers and internally across all areas of the organisation.
Liaise across the business to resolve Customer enquiries of varying levels of complexity.
Ensure reporting systems/tools are kept up to date and status movements are accurate.
Ensure that Customer agreements are fully understood by all areas in the respective process, and that the latest revision copy of the customer contract/purchase order, where appropriate, is available electronically
Maintain high levels of awareness and control on all aspects of Customer new build, spare and repair programs, including status and priorities, forecasting, and delay issues through continuous review and reporting of order books. Where blockers in the process exist, minimise impact of such blockages by anticipating problems and planning contingencies.
Develop relationships with internal and external customers to ensure levels of service are to a high standard. Work as part of the larger team to manage the priorities of each customer.
Accurate data capture for all release, shipping and despatch documents as required to ensure on-time shipment to Customers and compliance to Government trade regulations.
Release of repairs, spares and manufactured items via the appropriate business system and ensure all transactions completed accurately.
Promote continued improvements through LEAN processes
Any other duties as required
Skills
Essential
PC literate with a good understanding of Microsoft office tools
Excellent communication skills. The individual should be able to communicate well at most levels and be able to approach and work with colleagues for a common objective
Good numeracy skills, including the ability to pull together data from various sources and to prepare and present such data on Excel spread sheets
Attention to detail and ability to ensure all work is carried out accurately and conscientiously.
Ability to work independently and manage own time effectively
Shows Initiative.
Ability to plan logically and pro-actively manage the role
To organise own workload and be able to work under pressure
Oracle (or equivalent ERP system)
Experience:
Essential
Experience of managing Customers in a diverse international market
Oracle (or equivalent ERP system)
Desirable
Experience of manufacturing and MRP processes in a technology industry
Some prior knowledge of the Company and its working practices would be highly desirable (but not essential) to enable rapid learning and contribution.
Understanding of Shipping/Export and Logistics desirable but not essential
Understanding of the Purchasing/Supply chain/outsourced repairs
Experience of spares or repairs in an aerospace or technology environment
Commercial experience/awareness
Values & Behaviours:
Good team working skills essential.
Ability to work across functions
Be able to approach and work with colleagues to achieve a common objective
Display passion, drive and tenacity in achieving work-related goals under difficult circumstances
Take responsibility for work undertaken and follow through to completion
Promote and be a role model for equity, diversity and inclusivity
Keen to identify and promote improvements and change
Qualifications:
Essential
At Least 2 years' experience in office based, transactional work with a strong element of Investigation and support.
Morson is acting as an employment business in relation to this vacancy
Buyer; vendor management; supply chain; procurement; purchasing; supplier management; risk management; negotiation; supplier performance; purchase orders; ERP systems; MS Office; influencing skills; shipping; ITAR Trade Compliance; Import Control; Export Control; Trade Governance; Export License; Import License; Import Clearances; Export Clearances: ITAR; EAR; Export Control Regulations; Import Control Regulations;