Job Title: Claims Administrator
Location: London
Reports to: Head of Operations
Our client are dynamic and innovative Managing General Agent (MGA) operating in the London insurance market. Committed to excellence, they deliver tailored solutions to their clients across a range of specialty lines. As part of their continued growth, they are seeking an enthusiastic and detail-oriented Claims Administrator to join their team.
Role Overview
This is a newly created position offering the chance to be at the heart of developing our claims operations. The successful candidate will support the end-to-end claims process, with responsibilities spanning from first notification to ongoing claims monitoring and liaison with Third Party Administrators (TPAs), insurers, and underwriters. You will play a pivotal role in establishing robust claims handling processes and ensuring a smooth, well-documented claims journey for all stakeholders.
Key Responsibilities
- Monitor and manage the shared claims mailbox, ensuring all correspondence is actioned promptly and appropriately filed.
- Set up new claims accurately in the system and send to relevant TPAs in accordance with delegated authority and class-specific protocols.
- Maintain and update claim records, ensuring all information is current, complete, and compliant.
- Identify and escalate large or significant losses to insurers for notification and instruction.
- Report large losses and material updates to underwriters to ensure alignment across teams.
- Chase TPAs and insurers for claim status updates to maintain accurate tracking and meet service standards.
- Support the development of internal claims procedures and contribute ideas to enhance the efficiency of the claims function.
- Collaborate with underwriting and operations teams to ensure the accurate flow of claims information and insights.
Skills and Qualifications
- Prior experience in a claims administration role, preferably within the London Market or an MGA.
- Familiarity with commercial lines and London Market classes such as Property, Professional Indemnity, Liability, Marine, or Specialty is advantageous.
- Highly organised with excellent attention to detail and strong record-keeping skills.
- Clear and professional communicator—both written and verbal.
- Strong IT skills including Microsoft Outlook, Word, and Excel.
- A team player eager to grow with the business and contribute to shaping a high-performing claims function.
Benefits
- Hybrid Working
- Negotiable salary depending on experience
- Private Healthcare & Death in service
- Stakeholders company pension