Job Title: Senior Claims Handler- Home Insurance
Contract Type: Permanent, Full time, part time, job share.
Salary Range: £25,600 - £38,400
Location: Eastleigh, Hybrid flexible working options available.
Closing date: Tuesday 25th June 2024
Senior Claims Handler: Our busy Household Claims Department are looking for dedicated and passionate Senior Claims Handlers to join the team in Eastleigh. As a Senior Claims Handler, you will effectively manage a portfolio of complex and high value household claims from notification through to settlement.
Knowledge of technical claims within Household insurance environment is essential for this role.
As a Senior Claims Handler, you will, make decisions for paying or rejecting claims, up to your authority limit and make early quality and timely decisions throughout the claim lifecycle. You will identify and investigate potentially fraudulent claims and provide recommendations for repudiation where appropriate. You will support our customers through the claims journey where this has significantly impacted their day-to-day life.
This is a fantastic opportunity for someone to develop their experience within the Household department, working with a team of experienced Senior Handlers whilst also being supported by the wider department including Technical Claims.
Main Responsibilities as a Senior Claims Handler
- Provide all customers, both internal and external, with the highest possible level of service.
- Investigate and handle claims prmptly and thoroughly, in line with departmental procedures.
- Pro-actively manage your own case load.
- Identify and manage all recovery opportunity to protect Ageas financial interests.
- Change advocate, building knowledge and expertise on process and systems.
- Taking responsibility for understanding your own performance using data.
- Responsible for your own continuous development collaborating with other internal departments including Technical Claims.
Skills and experience you need as Senior Claims Handler
- A minimum of 2 years' experience in dealing with complex home insurance claims us essential with a claims value of up to £50,000
- Ability to provide excellent customer service and communication skills.
- Good investigation and negotiation skills with customers, and third parties.
- Good organisational skills and ability to work to deadlines.
- Demonstrate curiosity to learn and willingness to take ownership of your own personal development.
Here are some of the benefits you can enjoy within the Senior Claims Handler role:
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.
Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.
Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
Supporting you and your Family - Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay.
Benefits for Them - Partner Life Assurance and Critical Illness cover
Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover
Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.
Supporting you back to work - Return to work programme after maternity leave
About Ageas:
We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.
Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.
To find out more about Ageas, see About Us.
Want to be part of a Winning Team? Come and join Ageas.