We have an exciting opportunity available for a Sales Support Coordinator tojoin our Liverpool office**.** You will join us on a full-time, fixed-term basis for a period of 12 months basis. In return, you will receive a competitive salary and benefits.
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
The Sales Support role:
As our Sales Support Coordinator, you will provide quotations to customers and follow up. Act as support and backup for the Account Manager.
You will develop and increase volumes in defined Sales Segment and coordinator sales tasks within the organisation.
Your responsibilities as our Sales Support Coordinator will include:
- Handle quotation requests received by the Account Manager and customers within KPI
- Support Customers in the utilization of the web platform & online account requests
- Actively promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA...)
- Request DDSM exception and update info into the system
- Monitor quotations pending from line
- Relay other requests from customers to Customer Care
- Back-up for Outside Sales or Inside Sales
- Create, update and follow up quotations on a dedicated portfolio of customer
To become our Sales Support, you'll need:
- Must have a good telephone manner when speaking to customers
- Pro-active/Can-do attitude
- Previous Sales coordinator experience
- Confident to build customer relationships
- Excellent Communication and organisational skills
- Ability to work under pressure
- Excellent time management and prioritising skills
- Attention to detail
- Ability to work alone and as part of a team
- Computer literate – Outlook, Windows systems
- Seeks new ways to improve current working methods
- Solutions focused
- Excellent knowledge of working with different types of CRM and other systems.
Not only do we offer a competitive salary, we also offer a generous benefits package including:
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Enhanced pension scheme up to 15% total contribution
- Life assurance x4
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
- Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
- Hybrid Working
- Cycle to work scheme/ Season ticket loans
- Enhanced policies including Maternity & Paternity
- Employee recognition awards
- Considerable scope for personal and professional growth through the CMA CGM Academy
Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Sales Support role, please click ‘apply' now! We would love to hear from you!