Administrator (Regulatory Operations)
Location:
The City, London
Job Type:
Full time
Salary:
£29,036.37 per annum
Contract Type:
Permanent
Role Purpose:
To provide administrative support in relation to the preparation of fitness to practise investigation, illegal practise and events heard by the Fitness to Practise Committee.
To proactively support the work of the Casework and Resolutions Directorate and to participate in the development and maintenance of administrative systems within the teams according to its aims and objectives.
Key Accountabilities:
Case Progression
- Manage the distribution of incoming post, including the scanning of correspondence and records.
- Maintain departmental filing including entering/retrieving information from databases to a high standard of accuracy.
- Prepare bundles for stakeholders including redacting sensitive information where necessary
- Manage compliance with conditions imposed on registrants following a fitness to practise decision (interim and substantive)
Hearings
- Conduct quality assurance checks on all pre-and post-hearing tasks to ensure events run smoothly and actions have been complete within set KPI's.
- Regularly review outcomes on CRM, the Register and the GOC website following the conclusion of an event or the appeal period
- Quality assure hearing determinations in a timely manner to ensure that the appropriate rules have been followed and by ensuring that the website version has been redacted where appropriate within the set KPI.
General
- Manage the fitness to practise and/or hearings inboxes (as required) and act as the first point of contact for all telephone queries within the department and action the query as necessary.
- Provide administrative support to the casework and resolutions team including the drafting of letters and making/receiving telephone calls.
- Communicate with relevant customers and stakeholders to provide or obtain information about our functions and procedures.
- Actively participate in training and development events within the directorate and keep own skills and knowledge up to date.
- Provide other equivalent administrative support to the directorate, and to the organisation, as directed including scheduling support and processing invoices
Essential skills/Experience/Qualifications:
- A high standard of literacy and numeracy.
- Good Microsoft Office skills including Word and Excel.
- Excellent organisational skills with a high attention to detail.
- Proactive attitude with good problem-solving skills.
- A team player and able to work well with peers and senior team members.
- Prior administrative experience or experience within a customer service background would be desirable but is not essential.
- Staff are currently working remotely due to the pandemic. The organisation is in the process of planning for the return to the GOC offices, however due to the nature of this role there will be an expectation of some office working.
Closing date for this role is 18 June 2024, please note we reserve the right to close this role early dependant on number of applications.
Please note your application will not be accepted without a covering letter exampling how you meet the essential criteria of this role, no more than 2 A4 pages.
You may have experience in the following roles: Regulatory Affairs Administrator, Compliance Administrator, Legal Administrative Assistant, Case Management Coordinator, Administrative Coordinator, Office Administrator, Customer Service Administrator, Compliance Support Officer, Case Management Assistant, etc.
REF-214 564