Customer Service Coordinator (Hybrid) needed in Snodland, £12ph PAYE - Reference: 424602
- Working with the distribution team who take the calls and puts them in the system and they send this out to the planning team.
Hours: 40 hour week (7am - 5:30pm - Will be a 8 hour shift between these times) - Can be flexible with start times
Hybrid working - 4 days a week in the office and 1 day from home (2 week rotation either side of the weekend)
Your role will include; (not exhaustive):
- Ensure ownership on all your customer enquiries and orders, telephone and email, from initial contact to resolution
- Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times
- Complete data entry and sales processing; you will maintain data entry protocols and carefully record other information throughout your day
- Collaborate within the team to clarify facts, exchange information, or resolve enquiries and issues
- Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business
- Input of accurate customer data into the CRM system
- Liaise and communicate regularly with all relevant internal departments including but not limited to, Finance, Depot and Purchasing
- As part of a wider, varied team to work and to deliver in-demand products, and as a result to deliver profit to the business with the support of colleagues, a team leader and manager
This is a full time role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
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