Are you an experienced administrative professional with a passion for education and helping students succeed? If so, we want you to be part of our dynamic Vocational Education and Training (VET) department as a Learning Support Officer (LSO)!
The Engineering College of Technology (ECT) is undergoing an exciting period of growth. With our parent company (Engineering Institute of Technology) and head office located in Perth, Western Australia, EIT is renowned for delivering high-quality engineering education and training worldwide. We are looking for passionate and talented individuals to join our dedicated team and help shape the future of engineering education.
The Role
As an LSO, you will be responsible for the meticulous coordination and administration of our online VET training courses. This role demands exceptional administrative and organisational skills, as you will be the backbone of our course management. You will interact daily with students, lecturers, and staff, coordinating course intakes and handling various administrative tasks. This hybrid role allows you to work from home two days per week, with the remaining days spent in our cosy Worcester Park office. You'll be part of a global team with colleagues in Australia, New Zealand, South Africa, and the Philippines.
Why Join Us?
Work-Life Balance: We understand that life can be hectic, so we do as much as we can to ensure that you have the flexibility you need to thrive both personally and professionally. With that in mind, we support our LSO's to work from two days per week. We also offer 4 days of study leave so you can thrive in your career and your education.
Professional Growth: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.
Employee Well-being: Your well-being matters to us. That's why we offer confidential counselling services to any of our staff going through difficult times. We also make sure you're in safe hands while you're at work, with our leadership team currently undertaking mental health first aid training.
You will have the opportunity to be involved in a diverse range of duties:
- Engaging with potential students to answer queries and provide top-notch support.
- Coordinating courses, including scheduling webinars, liaising with lecturers, compiling course materials, creating and sending certificates, maintaining accurate records, and ensuring compliance.
- Updating and maintaining data on the student management system.
- Identifying and counselling under performing students.
- Ensuring course compliance with all Standards for Registered Training Organisations.
- Implementing company policies and procedures.
- Training lecturers and students on the use of BigBlueButton.
- Managing and maintaining our LMS (Moodle) site.
- Assisting the College Manager and colleagues as needed.
- Handling general office administration tasks.
- Assisting with EIT accounts.
What will you need to succeed?
- At least 3 years of experience in a multi-faceted administrative role.
- Proven ability to work independently and as part of a remote team.
- A passion for education and helping others to achieve their best.
- Highly developed communication skills, both written and verbal.
- Excellent organisational and time management skills are a 'musthave' for this role
- Knowledge of compliance requirements for Registered Training Organisations will be highly regarded
- Track record of delivering top-tier customer service
- Effectively juggling multiple tasks is your forte
- Comfortable working to tight deadlines
- Meticulous attention to detail
- You are comfortable being an independent self-starter who enjoys taking the initiative to get tasks completed
- Team-oriented mindset.
- Proficient in various tech tools, or able to pick up new software easily, from Microsoft Office to Learning Management Systems, and online meeting platforms like BigBlueButton, Collaborate Ultra, Zoom, or Microsoft Teams.
- You will have your TAE40122 - Certificate IV in Training and Assessment
- Please note that if you don't have your Cert IV in Training and Assessment, that you will need to be willing to obtain this as part of your ongoing employment. ECT will cover the cost of your course.
So if you'd like to:
- Be part of a leading educational institution with a global reach,
- Enjoy the flexibility of a hybrid work environment,
- Collaborate with a diverse and talented team &,
- Contribute to the success and development of future engineers
Submit your application today!
Equal Employment Opportunity:
ECT values and embraces a diverse workforce. We are an equal opportunity employer and believe that an inclusive and diverse team is key to building a positive work environment and achieving great business outcomes. We encourage applications from First Nations people, LGBTQIA+ individuals, people of all ages, those with disabilities, and culturally diverse individuals.