One of our clients, a city pensions firm are looking for a new member contact associate to join their team.
PURPOSE OF THE ROLE
Provide a professional and consistent first line support to internal and external clients, in line with current policies and procedures.
KEY RESPONSIBILITIES
? To provide an accurate first line assistance to clients through the call handling system, e-mail, post and other mediums.
? To fulfil customer queries by following Contact Team processes
? Provide professional and courteous service while ensuring problem resolution and customer satisfaction.
? Deliver and promote superior service in handling problems and complaints.
BENEFITS
- A grant chance to start a strong career in customer services
- Great progression opportunities
- Hybrid working, you need to be in the office 2 days per week
Whole host of other bens - Private med, Gym discounts, Holiday Trading, Life Assurance
Salary 25.6K (LLW)