The Network Security Engineering role will maximise the operational performance of WTW services and maintain a strong secure posture. The role is accountable for the support of complex issues, controlling policy & compliance and supporting change activities. This role ensures the technical success of network services within the WTW environment. This role can be based in either our London, Reigate or Ipswich office, with an element of remote working.
The Corporate Function:
Our technology vision is to enable a digital business built on intelligent infrastructure with a "cloud-first" approach setting a strategic direction that provides scalability and flexibility to meet changing business demands. In partnership with the business segments, geographies and corporate functions, our goal is to ensure delivery of the right global technology solutions for the company.
WTW is focused on a simplified, cloud centric architecture connecting secure office environments that facilitate seamless collaboration. The environment is secured through a cloud based SASE model with a series of physical and virtual devices. The operations center is a critical enterprise technology capability to ensure we provide the level of service to meet the needs of our business, and ensure we protect WTW and our customers.
The Role:
- Responsible for configuration and design guidelines of the network security estate
- Provide technical support to Audit & Compliance, Capacity Management, Lifecycle Management, Vulnerability Management and Risk Management Functions.
- Provide technical leadership during major incidents and drive to quick resolutions.
- Coach team members on a proactive basis, raising the team's overall technical acumen.
- Restore service and complete root cause analysis of all incidents, driving actions to mitigate the root cause and remove risk of reoccurrence.
- Participate on the Technical Design Authority forum
- Implement changes/POCs to the environment in a controlled manner, with implementation and test plans.
- Implement new and improved processes, change processes. Evaluate and recommend changes and/or technology upgrades to address performance, standardization, and industry best practices.
- Engaging with internal and external stakeholders, managing customer expectation and satisfaction.
The Requirements:
- Bachelor's degree in computer science, engineering, information technology strongly preferred, or relevant industry experience in related field.
- Extensive and strong experience in IT or Telecoms industry.
- Network Security management experience. Firewall, Proxy, Prisma Access, Cisco ISE. Meraki experience would be advantageous.
- Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
- Ability to blend creativity, problem solving, and technical skills for refining existing concepts or developing new approaches.
- Ability to enable changes in the business processes and ability to work cooperatively with stakeholders and peers is essential.
- Ability to work under pressure and to resolve issues effectively.
- Excellent interpersonal and communication skills.
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a"hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.