Service Improvement Lead – Housing – National - 6- month interim contract – Hybrid – £23 - £29 per hour.
Reed Talent Professionals are supporting a reputable Housing Association in the search for a Service Improvement Lead, to join their friendly team. This role is pivotal in driving business improvement through the delivery of corporate projects. You will work closely with key business stakeholders to understand their needs for change and translate these into actionable recommendations, focusing on enhancing customer and colleague experiences.
This is a remote working opportunity, however you will be required to attend meetings on occasion.
Day-to-day of the role:
- Collaborate with senior leadership teams to define visions for service provision.
- Assess and document existing end-to-end ways of working, creating a central, credible, and holistic view.
- Identify gaps and opportunities, challenging teams to simplify and streamline processes with a focus on the customer journey.
- Utilise internal and external data sources to influence and inform change opportunities.
- Communicate the impact of current and proposed service and process design changes on customers and colleagues.
- Provide fact-based recommendations on improvement opportunities, establishing metrics to measure success.
- Identify and develop solutions to barriers to implementation, balancing business needs and customer satisfaction.
- Develop visualisations to present complex information in easily digestible formats for stakeholders.
- Manage project delivery, ensuring adherence to timescales, budgets, and quality standards.
- Proactively manage risks, issues, and dependencies, and engage with key stakeholders at all levels to collaboratively address key project challenges.
Required Skills & Qualifications:
- Experience in critically analysing processes, solutions, and business cases.
- Ability to explain complex issues clearly and influence decision-making across all stakeholder levels.
- Demonstrable experience in documenting current processes and designing future solutions with successful implementation.
- Recognised project or programme management qualification (e.g., Prince2, MSP, PMP).
- Significant experience leading complex projects in large organisations.
- Strong communication skills, with the ability to influence senior stakeholders and customers.
- Proficiency in business process modelling and knowledge of structured methodologies.
Benefits:
- Opportunity to work in a dynamic, supportive environment.
- Exposure to significant projects with impactful outcomes.
- Competitive hourly rate and professional development opportunities.
To apply for the Service Improvement Lead position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.