Business Platform Support Assistant

Job Description

We have a fantastic opportunity for a highly motivated, logically-minded individual to join the

Business Platform Team

based at our Lettings Support Centre in Nottingham.

Salary: £23,500 + £1000 bonus (based upon personal objectives)

As

Business Platform Support Assistant

, you will get to know our business and play a key role in supporting our branch network and property management teams through helping to maintain and administer our business platform, PropCo.

You will have the opportunity to learn and develop new skills

within a

supportive, collaborative environment

This role will involve

working with the business

to resolve reported issues experienced by the users, whilst also working to keep legal documents up to date, sense-checked and appropriate for business use.

You will also be given the opportunity to test new and upcoming features within PropCo

, give feedback on these and highlight any potential errors that users may face once deployed.

If you are a confident communicator, detail oriented and organised individual who enjoys investigating and problem solving,

this could be an excellent career move for you.

What's in it for you?

• Quarterly bonus based upon personal objectives
• Opportunities for personal and professional development
• Access to the Connells Group employee perks programme
• Collaborative, rewarding and unique environment within the Lettings Support Centre

The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. We also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.

Key responsibilities:

• Managing, triaging and resolving support tickets from all areas of the business – via telephone and email.
• Conducting screen share Teams sessions to assist users with correct process methodology as well as to diagnose issues.
• Maintaining and updating live documents and letters within the system based on requests and advice from business stakeholders, keeping a keen eye for detail and sense-checking.
• Conducting privacy and erasure requests in conjunction with the Group Privacy team
• Managing and re-assigning some system generated workflows as a daily task, where the system has not been able to discern the tenancy or property that it relates to.
• Assisting the team with PropCo New Release feature testing

The Person:

• A sound understanding of the principles of Customer Service

• A confident and professional telephone manner.

• Solid investigative and problem solving skills

• Resilient, positive, numerate and detail oriented

• A general understanding of:

• MS Excel

• MS Word

• A good level of grammar and spelling.

• Organised and able to prioritise workload in a fast paced environment

• Excellent verbal and written communication skills

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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