Our client is seeking a dedicated and reliable Administration Assistant to support our Customer Care team for an 8-month contract. The right candidate will play an important role in ensuring customer satisfaction contributing to the overall success of the company.
Company Benefits:
- Comprehensive Benefits Package: Including health insurance, pension, and more.
- Hybrid
- Company social gatherings
- Extra leave days
- Parking on-site
Key Responsibilities:
- Manage and resolve customer complaints, queries, and feedback via phone, email, and written correspondence, ensuring accurate logging in the company's CRM.
- Collaborate with the customer care team to address issues and identify trends.
- Work with suppliers and factories to resolve complaints and incidents.
- Assist in analysing customer feedback, preparing reports, and contributing to the monthly Customer Care report.
Experience and Skills Requirements
- A proactive individual with a positive mindset
- Dedicated to meeting the needs of customers and consumers
- Strong time-management skills to meet deadlines and handle multiple tasks efficiently.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been