Out client are an exciting MSP based near Witney in Oxfordshire. They're currently looking for and experience Infrastructure Engineer to help support their growing team.
This role is part of the platform support function, responsible for the provisioning, support, maintenance and operation of our client's platform services and internal support provision.
Key responsibilities:
- Act as an escalation point within Technical Services for technical issues.
- To provide guidance and support to the wider IT services in line with the IT strategy
- Act as a technical lead on specific projects (server, storage, systems, networks) and help to track and manage delivery of projects across the team.
- To contribute to the drive of using automation to create efficiencies.
- Help mentor and develop other members of the Technical Services and wider support teams.
- Propose and lead initiatives within the department, such as process or service improvements, or new training programs.
- Engage and build relationships with both technical and non-technical resources and stakeholders amongst customers and staff.
- Manage additions, deletions and changes in line with the companies ISO9001 and ISO27001 quality and information security systems.
- Maintaining system updates across the estate in line with Cyber Essentials plus requirements.
Role Profile
- In this role you will use your technical knowledge to deliver projects to customers of the business.
- We're looking for someone who is passionate about technology and will focus on ensuring delivery of projects to customers in a professional and timely manner.
- Responsible for the technical delivery of technical systems/network projects on the most secure, reliable and resilient platforms.
- To ensure compliance with the defined security policies regarding access to the Internal systems
- Strong understanding of all services within IT, particularly those pertaining to infrastructure.
- Strong time management and organisational techniques must be willing to work under own instruction.
- To ensure that the internal systems uptime is maintained at the required level
- To maintain an accurate asset register
- To ensure all systems and devices are updated and secured in a timely manner
- To ensure that backups and business continuity procedures are adhered to
- To make recommendations on potential improvements to internal systems to improve service levels and security
- Ensure all governance processes are followed, which will include standards, policies and designs being approved at the Technical Design Authority; and changes being implemented in a controlled scheduled manner after approval from the Change Approval Board.
- You will take ownership of key services within the systems and network support functions, and ensure the stability and availability these provide to the business.
- Ensure requests are dealt with in a timely manner in accordance with SLA's
- You will possess good interpersonal skills, with a pragmatic approach to the customer, be flexible, and willing to work outside normal office hours, where appropriate to achieve the task in hand.
- As a member of a team, you will need to respect the opinions of others and we want people to have a common project goal and share in a knowledge sharing culture.
- You will be responsible for the for the provisioning, support, maintenance and operation of our client's platform services and internal support provision.
- The role will be working with other teams providing technical assistance to pre-sales requests and tender responses where necessary.
- You will be able to work alone or as part of a team with the ability to stay calm and productive under pressure.
- You should be self-motivated with excellent planning and organisational skills.
- You will have a proven track record in a platform role and have experience in producing appropriate documentation.,
Required
- At least 2 year experience with Veeam Backup & Replication
- At least 2 years experience with Server Virtualisation (Hyper-V, VMWare)
- Microsoft Cloud Technologies (Azure, M365, Intune, Endpoint, AutoPilot)
- Microsoft Windows Technologies - Server & Desktop
- Storage (SAN, NAS)
- Networking Fundamentals (TCP/IP, DHCP, DNS, routing and switching)
- Server & Desktop hardware
- Ability to contribute to departmental processes
- Willingness to adapt and think outside the box
Desirable
ITIL Foundation
Automating Technologies, e.g. PowerShell, Salamander
Nutanix
Microsoft Endpoint Configuration Manager
Job Types: Full-time, Permanent
Pay: £38,000.00-£43,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- Store discount