On Behalf of our client we are looking for Mortgage Litigation Collections Specialist
Position Start Date: August 5, 2024 (No Flexibility)
Initial Training Period: 12 Weeks (Mandatory Availability)
Minimum Requirements
- Experience in Litigation Collections processes.
- Direct experience handling Litigation cases.
- At least 2 years in an FCA-regulated role, preferably involving secured arrears.
Job Responsibilities
- Comprehensively understand customer situations to provide suitable resolutions.
- Manage high volumes of calls and transactions.
- Address and resolve complex customer communications and queries regarding payment issues and arrears.
- Prioritise and manage workloads to meet service standards within Arrears, Litigation, and Forbearance areas.
- Ensure compliance with policies, procedures, and regulations while using sound judgement to resolve issues.
- Handle queries or referrals from inside and outside the team.
- Investigate and respond to internal and external requests accurately and efficiently.
- Consider risks when performing daily tasks.
- Identify and suggest process improvements and efficiencies.
- Perform any reasonable tasks or duties as requested.
- Ensure adherence to compliance standards.
Benefits
- Fully remote work (anywhere in the U.K.)
- All IT equipment provided
- Employee well-being hub
- Comprehensive remote training
- Annual bonus
- Frequent staff incentives, including high street vouchers
- Employee assistance and welfare programs
- Private healthcare
- Subsidized gym memberships
- Annual awards
- Opportunities for progression
Work Schedule
- Monday to Friday, 9 AM - 5:30 PM,
- 1 hour lunch break.
Apply only if you meet the minimum requirements and are available for the initial training period
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.