1st Line Support
Norwich based
Salary - up to £26,000
Our client are a small but rapidly growing MSP, offering a range of products and services. This is your chance to join our team and help shape our future. We are looking for a technician with a solid foundation who can jump straight in, the role will also involve working as part of a team and we strongly believe into continuing to develop your skills and knowledge so a willingness to learn is essential.
For this role you will need:
- Excellent communication skills.
- The ability to work in a team or on your own and think for yourself.
- To be well organised and able to multi-task.
- Sufficient knowledge to advise customers and quote for solutions to their problems.
- Full UK Driving Licence and your own transport.
This role will include:
- Setting up and supporting small and medium business networks including VLANs and Wifi.
- Supporting PCs and servers remotely and on-site ( Win10, 2012, 2016, 2019 and OSX).
- Installing business computer systems.
- Office 365 and Azure maintenance, installation and migration. Supporting customer applications.
- Microsoft Exchange 2013.
- Managing DNS and DHCP
- Network folder security and permission management
- Server & Workstation hardware support
- It would be beneficial to have experience of these products: ConnectWise Products, AutotaskAEM, Webroot, Splashtop, Datto.
The candidate should have a minimum of 1+ years' experience in supporting small and medium sized business networks ideally in an outsourced IT company.
Working Week: Monday to Friday working hours 9am-5pm (The occasional weekend paid as overtime will be available if desired at the time)
Benefits Of Working For Us
- Training & Ongoing Personal Development
- 28 days annual leave, including bank holidays.
- Company shutdown over Christmas
- Company pension