Red Snapper Recruitment are recruiting on behalf of our client based in Aston, Birmingham for a Housing Needs Officer. The purpose of this role is to support Homeless Families whilst they are awaiting rehousing.
This is a full time, temporary position, initially for 3 months, and offers a pay rate of £13.20 per hour.
Must be willing to work on a rota basis.
Main duties and responsibilities
- Deliver a responsive and customer focused temporary accommodation (TA) tenancy support service that enables residents to sustain their homeless centre tenancy and successfully move on into suitable secured accommodation.
- Support the day-to-day operation of the homeless centre. Ensure the service operates within legislative requirements and statutory targets for homelessness and pre-tenancy services.
- Ensure a fair and transparent process is followed in occupying void units, including appropriate risk assessments are conducted.
- Provide homelessness and housing advice, develop and implement TA Move On plans and help resident access additional support needed to timely move on into suitable secured accommodation.
- Support the service to ensure homeless centre tenancy support, void management, building repair and maintenance activities operate efficiently.
- Ensure Homeless Centre policies and procedures, tenancy agreements, and rules are understood and adhered to by residents and visitors.
Person Specification
- Experience of working in a customer service environment (preferably within a housing context).
- Experience of working in a frontline service role, delivering services to customers with vulnerabilities and multiple complex needs.
- Experience of delivering tenancy support to customers.
- Good knowledge of welfare benefits, relevant Homelessness and Housing legislation.
Role is subject to enhanced DBS check.
Alternatively, if this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.
Red Snapper Recruitment is a member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer.