Our client is seeking to take on a Duty Manager for their luxury residential building.
Location: Westminster
Shift Pattern: 4on 4off, 0700am - 1900pm
Salary: £30,000
Position: Duty Manager
Description:
- Leading by example to set standards of quality customer service for the development, its residents, and guests. Motivating employees to stive for an achieve success for the company.
- Develop employees, fostering an environment of learning, continuous improvement, and maximisation of performance.
- Develop and maintain constructive working relationships with team members, onsite staff, residents, and guests, working collaboratively to achieve overall business outcomes
- Take personal responsibility for understanding and following the company's health and safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards (to immediate manager) to continuously improve safety performance
- To be the main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner, decision-making and problem-solving in the absence of the Development Manager will be required, given the circumstance of the role.
- To oversee/carry out security inspections and operations as required.
- To assist in the required onsite duties and provide excellent concierge services as prescribed by the Development Manager/Property Manager. To conduct the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all.
Requirements:
- Experience working in a high-end customer service establishment.
- Experience of supervising/managing a team.
- Proven ability to handle confidential information and sensitive matters that may involve the public and handling issues and queries with professionalism.
- Practical application and working knowledge of health and safety requirements and legislation to eliminate or mitigate risk in the workplace.