We are currently seeking a Sales Support Agent , We are a modern travel agency who blend market leading technology with the best sales and service people in the travel industry. If you are a Sales Support or Customer Service Agent looking for something new, then this is for you.
The Job:
- Ensuring all bookings have all key elements completed (confirmation, balance collection, traveler details and vouchers) with the customer ready to depart.
- To manage any amendments to trips from operators and update any documentation.
- Contacting customers to add on products to their booking such as accommodation, flights, transfers etc.
- Assisting the sales team for holiday leave and enquiry management.
- Assisting with optimising the post booking admin procedures and identifying areas to automate.
- Supporting the sales team in conversion maximisation and post booking administration
- Providing market leading customer service.
- Ensure all balance collections are followed with clear notification of any failures.
- Ensure all traveler details are completed. Contact customers who have not completed in good time before departure.
- Ensure customers are sent all final joining instructions.
- Maximise the sales of ancillary products through contacting customers.
- Liaise with operators on tailor made holiday quote build and details.
- Liaise with operators adding any extra elements to bookings (eg: accommodation, transfers etc., confirming and adding to the booking record.
- Perform Quality Control checks on bookings to ensure all details are present and correct.
- To assist the finance team with Trust payments & release protocols
Skills Required:
- Your degree educated and competent in Word and Excel.
- You're responsible and a self-starter.
- You are disciplined enough to manage yourself.
- You are responsible enough to understand the protection of cash flow and keeping costs down.
- You know the difference between 'cheap' and 'good value'.
- You take ownership and live and die by your decisions.
- You solve problems.
- You hit deadlines.
- You're a great team member, you're good at communicating your plans, talking about problems, challenges, fun stuff and bad stuff.
- You ask for help.
- You're honest and have integrity.
- You enjoy life.
The Package:
- Salary £28,000
- Hybrid working in London or Remote alsol considered
Interested:
- If you would like to apply for the above vacancy, please click 'APPLY' or call / email Helen