Our client is a highly successful supplier of technical services to the financial services sector. Due to growth, they are now looking to recruit for a customer-focused administrator, to support their client's data requirements.
This position requires excellent communication abilities, attention to detail, and essential understanding and awareness of the importance of data privacy.
Key Responsibilities:
- Responsible for managing one of the products/services we offer to our clients.
- Responsible for communicating with our clients by videocall, phone and email and with their third party suppliers.
- Being a friendly and professional contact point for our clients and their staff, communicating with stakeholders at all levels.
- Performing daily/weekly/monthly data checks on data from clients and their third-party suppliers.
- Checking data flows and quality of the data. Look for efficiencies and improvements that can be made to the products.
- Produce timely and accurate Management Information for clients.
- Analysing data where required by management, clients and stakeholders.
- Support to clients and stakeholders through a helpdesk system and ad-hoc requests.
Key Skills & Experience Required:
- Highly numerate with an A Level in maths being desirable (not a pre-requisite).
- Familiarity with phone / video call etiquette and professional communication standards is essential.
- Ability to communicate effectively both verbally and in writing at various levels.
- Experience in data entry, reconciliation and ability to analyse data is desirable.
- Strong problem-solving skills with the desire to provide superior customer service.
- Proactive, with a can do and inquisitive attitude.
- Self-motivated with the ability to work independently as well as part of a team.
- Strong computing, PC and Internet literacy – Higher understanding of excel essential.
- Ability to multi-task and shift priorities at short notice.
- Live within a short commute of Kidlington, Oxfordshire.
If you feel that you have the skills and experience that our client is looking for, then please apply today for a fast response.