About The Role
Purpose of the Role: Responsible for the nightly cleaning responsibilities for the site ensuring that the cleaning specifications are adhered to. Delivering outstanding customer services to all visitors to the site.
You will be working on a variable Shift Rota, Monday to Sunday every other weekend of 3.5 days a week between 11:00 to 18:00, 30 hours per week
Duties and Responsibilities:
- Carry out routine cleaning tasks as delegated, including male and female public facilities and dealing with bodily fluid spillages.
- Carry out all cleaning as laid down in the specification and method statements, ensuring all relevant documentation is completed.
- Operate as part of the team, providing our customers with the required image.
- Provide a safe and clean environment for the general public and staff.
- Report any Health & Safety hazards to your line manager.
- Use and monitoring of cleaning machinery and report all maintenance requirements as specified to your line Manager
- Report any impending shortfalls in stock levels to the line Manager.
- Be aware of risk and compliance during day to day operation.
- Be aware of the team's role in the management of events and activities, understand team requirements and assist as appropriate.
- Maintain positive relations with retailers and assist where appropriate.
- Work with other teams for the benefit of the site, developing new skills where appropriate.
- Use of onsite cleaning machinery daily
- Deliver on the Centre's standards and expectations.
- Participation in site emergency procedures.
- Carry out any other reasonable request of the Manager, Client, Regional Manager or Senior Management Team
Personal Specifications:
- First Aid at work
- Customer Service Training I.e. World Host or similar course or qualification
- Cleaning experience within the retail or similar environments
Skills & Abilities:
- Demonstrate exceptional customer service skills
- Maintain communication at all times will your colleagues using site specific communication methods.
- Maintain and develop working relationships, with the client, Managers, Colleagues, Regional Manager
- Ability to work within a team
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.