Claims Assessor
Are you an experienced administrator looking for an opportunity to work for a company where your work/life balance is protected?
Look no further! We are working with a long-established insurance company based between Harrogate and York who are looking for Claims Assessors to join their friendly team. This business offers development opportunities, training and amazing benefits.
- £24,500 - £28,000 depending on experience
- 37.5 hours per week
- Permanent
- Up to 33 days holidays
- Hybrid and flexible working
- Employee assistance programme
- Free staff gym
- Free parking (due to location driving is advised)
- Onsite Kindergarten
- Staff discount policy
- Vitality Health Insurance
Your Day
Reporting to a Claims Team Lead the role will be focused on:
- delivering excellent customer service whilst handling varied, niche Insurance Claims both verbally and in writing.
- ensuring all Claims are assessed efficiently and to an excellent standard
- handling a variety of customer calls both promptly and efficiently to a professional standard
- responding to customer queries via email
- developing an excellent understanding of our products, terms & conditions including regulatory requirements
- proactively identifying risks and trends to support the continuous development and implementation of the Company's strategy, proposing to the Claims Team Leads innovative ideas to improve customer journey
- Ad hoc duties as required by Claims Team Leads and the Claims Manager
Your skills and attributes
It would be advantageous if you have worked within the insurance sector/financial sector/service sector. Importantly, you will have:
- a strong work ethic, that can thrive in a fast paced and busy working environment
- excellent communication skills and interpersonal skills
- effective teamworking skills
- excellent organisational skills
- excellent time management skills
- the ability to understand and interpret our policy wordings
- ability to work under pressure and to deadlines
- strong attention to detail