Butler Rose is working with one of the largest housing associations in London and the south-east in their search for Income Collection Officer to join their friendly Finance team. This is a contract role up until 21st July 2024 in London and will pay £17.59 an hour to the successful candidate.
Responsibilities:
- Collect rent and manage rent accounts, taking appropriate action to recover debt, including pursuing legal action for possession where appropriate.
- Calculate housing benefit entitlement for new residents and ensure residents with problems paying their rent because of benefit issues are referred to the Welfare Benefit Adviser.
- Manage all rent and service charge accounts in line with the income collection policy and to adhere to targets set by management
- Respond to telephone calls and emails in a professional manner, ensure that all correspondence with customers is fully documented and responses to queries are sent within set timeframes
- Take payments from customers and promote the use of Direct Debits and Workwise to encourage self service
- Prepare purchase orders, tenant refunds, code invoices for payment and maintain associated records.
Requirements:
Essential
- Experience of working in a financial environment and/or a customer facing role
- Experience of auditing rent accounts, identify discrepancies and explain financial transactions to customers
- Effective IT skills including advanced MS Office skills
Desirable
- Knowledge of housing benefit and Universal Credit
- Experience helping people create payment plans
We can offer you a full insight and job description on applying, please don't delay with your application.
Please contact Cerys Kirby Thirlwell for further information
Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.