Operations Coordinator- Milton Keynes
Hours- 8:00am- 5:00pm Monday- Friday (may be required to work additional or varied hours)
Imaging Diagnostics and Radiology are growing rapidly in terms of volumes, complexity, and time-critical delivery. Teleconsult helps hospitals cope with these challenges by offering remote reporting of radiology studies. Our offices are located in the UK, Spain, Denmark, Bali and New Zealand.
Our office in the UK is looking for an Operation Coordinator to join our team. You will be a part of a small, pleasant, and well-cooperative team. The Operations team is responsible for the day-to-day workflow management. The team works in close relation with every department in the business, to support the day-to-day tasks. We also communicate daily with radiologists to support their day-to-day reporting.
What we are looking for:
- Assisting day to day to facilitate duties as per the requirement of the Operations Manager
- Organise Radiologists' workflow and ensure reporting is completed within KPI targets ensuring accuracy and escalation of exceptions.
- Attending to the administration of urgent reporting requests within KPI levels
- Be proactive and assist with general queries regarding operations as per Registered Manager/Safeguarding needs
- Daily responsibility for cross-checking output against incoming data
- Daily monitoring of the PACS, integrated systems and interfaces
- Making telephone calls as per requirements
- In permanent contact with IT Manager and reporting in a swift manner all problems arising from IT issues from Radiologists or Clients
- Communicate effectively with clients to ensure safe standards are met at all times.
- Attend meetings where necessary with candidates and clients.
- Continually seeking improvements to the service with quality at the forefront of everything we do
- Adopt strict privacy and confidentiality with data and information relating to business functions, staffing and other HR needs
- Refer queries to the Registered Manager and Safeguarding Lead
- Maintain files as required, in paper and electronic formats as per the team's needs
- Attend conferences as per company needs
Knowledge, skills and experience required:
Level 3 safeguarding (full training given)
Previous experience in operational/healthcare/account management role preferred
High attention to detail
A high standard of written and spoken English
Excellent communication skills
Excellent organizational skills
Excellent analytical and problem-solving skills
Excellent customer service
What were offering:
Perks, perks, perks!
We believe that your work life should be as rewarding, fun and exhilarating as your home life.
With the average person spending 90,000 hours working in a lifetime, we feel those hours should be spent with great people, doing a job you love, with a few perks to spoil you along the way.
- We don't do birthdays - not that we don't like them, but we think they're better spent celebrating so all our employees get their birthday off work
- Many, many more - pension scheme, plenty of annual leave and bank holidays off, complimentary refreshments, the list goes on..
If you're the one we're looking for and you can connect with our values, we'll build on your strengths, train you, give you the tools and support you need to get you to where you want to be, trust you, and reward you with the best perks in the business.
Your Progression
At TeleConsult, we are passionate about your progression both personally and professionally. We take a proactive view on advancing your career and offer multiple routes depending on your preference and strengths. We want someone to grow with us as the business grows! You are in control of your own destiny and success with our encouragement; everyone has the chance to advance!
There is one single factor that will determine the extent of your success.... YOU! If you have the right attitude and want to join a company that will genuinely provide you with development plans, we'll give you the platform and support to be the best you can be.