Our client is looking for a Technical Trainer who will be key to rolling out processes and procedures. You will provide group training, as well as side by side coaching and will support the department with all training requirements.
The successful candidate will act as a central point of reference on all elements of technical and systems support to colleagues and may also provide support on soft skills learning.
This is a critical role in ensuring that all team members within the department have the knowledge to perform their roles and have an escalation point where there is a learning gap.
The role holder will also act as a link between the operational and management teams and engage in gap analysis and communication of new materials coming from the clients. You will act as a point of contact for the escalation of technical and customer queries .
Key Accountabilities and main responsibilities
- Ensure that all training materials are kept up to date
- Maintain individual training records and analysis for any training delivered
- Work with internal teams in order to design and deliver training solutions
- Managing relationships in order to ensure any design and delivery is compliant
- Ensure that change and business improvements and project updates are built into the training cycles
- Support the learning needs analysis process and proactively identify opportunities for development
- Be the "go to" experienced referral point within the operation for all technical training queries.
- Provide coaching and local training support to the operational teams.
- Provide support to the leadership teams across all teams
- Ensure adherence to legal and regulatory requirements
Experience & Personal Attributes
- Expertise of financial services and regulated products and procedures, ideally in a pensions administration environment.
- Ability to work with others to achieve tight deadlines
- Strong and effective communication skills both verbal and written
- Analytical experience and ability to identify trends and root cause
- Solid understanding and application of systems
- Ability to coach and influence teams and individuals
- Ability to use Microsoft Office programmes
- Coaching/Training qualifications (desirable)
- Service excellence knowledge (desirable)
- Experience of systems training