Customer Service Administrator
- Annual Salary: Up to £27,000 (depending on experience)
- Location: Outskirts of Newbury
- Job Type: Hybrid (2 days in office)
We are recruiting for a Customer Service Administrator to join a market-leading business with a focus on creating exceptional customer experiences. The successful candidate will support the Customer Services Team by providing essential administrative services to the Sales and Operations departments.
Day-to-day of the role:
- Maintain the data integrity of in-house support/helpdesk systems.
- Assist with the preparation of customer support renewal quotes, including confirming correct kit lists, requesting quotes from suppliers, and raising quotes on Dynamics.
- Create support contract documentation and update all associated company records.
- Enter and update opportunities, deal registrations, and quotes on supplier portals.
- Perform daily maintenance of supplier portals and provide the Sales team with accurate pricing.
- Handle customer orders, including placing purchase orders, liaising with the Project Management team, invoicing, and registering support lines on our in-house helpdesk system and with manufacturers.
- Communicate with suppliers for pricing requests.
- Support the Sales and Operations team with other administrative duties.
Required Skills & Qualifications:
- Excellent organisational, literacy, and numerical skills.
- An eye for detail and the ability to work under own initiative and multitask.
- Experienced in Excel and, ideally, Dynamics.
- Strong interpersonal and communication skills.
- Experience of working in a customer-focused environment.
- Experience in sales support/admin for an IT Networking company.
- Experience of working in vendor/supplier portals.
- Experience in processing customer orders, placing supplier purchase orders, and raising invoices.
- Experience in producing support renewal quotations and contracts.
- Attention to detail is crucial.
Benefits:
- Competitive salary based on experience.
- Hybrid working model with two days in the office.
- Opportunity to work with a successful and market-leading business.
To apply for this Customer Service Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Apply today to begin your application process.