Practice Group / Department:
Learning and Development Operations Team
**Job Description
We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do.
The team
The Learning and Development department (L&D) is one of the specialist areas in the Norton Rose Fulbright People and Culture function. We align our learning and development portfolio to support key objectives and initiatives to help meet the firm's strategic objectives.
We provide business skills, personal, leadership and management development courses/programmes which are available to Partners, associates, business services staff and the practice support team globally. These are delivered by our in-house learning and development team, in tandem with selected external suppliers.
We use a variety of teaching and learning methods including presentations, case studies, a variety of exercises and keynote speakers from the firm, to ensure that peoples' different learning styles are catered for.
The training (delivered face-to-face and virtually) is designed and delivered based on acknowledged best practice and the latest thinking in management, leadership, business development and personal effectiveness as well as blending knowledge and understanding of the firm's culture, values and procedures to provide training that is relevant to the work undertaken in the firm.
The team is leading the drive for the provision of online, ‘just-in-time' learning and is developing a portfolio of online courses and e-learnings.
The role
The position is based in Newcastle and will report to the Learning and Development Operations Team Leader. The post holder will work directly with colleagues in the London office, those in our Newcastle office and the EMEA, Australia, South Africa, Canada and US regions. Responsibilities include but are not limited to:
- As required travel to the London office for on the day co-ordination for core L&D programmes, e.g.International Academies for Lawyers. Career Strategies Programmes, Business Services leadership programmes and Leadership development workshops
- Execution of all of our programmes even when you are not directly working on or delivering said programme
- Perform the role of ‘expert' in dealing with lawyers' queries on the Continuing Competency Regime requirements
- Serve as the 2nd line support through ServiceNow for all Learning Management System (LMS) users in EMEA
- Administer psychometric assessments using Thomas International (PPA), OPP (MBTI, TKI) and Hogan Assessment including producing reports; monitoring usage and requesting units as required
- Maintain accurate records e.g. logging client training in Interaction and the LMS and running reports as required
- Work alongside The Leadership Team and the L&D Managers to produce all training materials via the external document production specialist
- Ensure global L&D materials are sent to the regions electronically and ship courseware to any of the overseas offices as and when required
- For all other training programmes that Co-ordinators will not be in the London office for, ensure there is consistent communication with the L&D Manager/ Project Support team so they can assist remotely where required
- Co-ordinate the end-to-end organisation of all internal training and external training for clients (both online and face-to-face training). Undertake all of the administration: booking and logistics in advance of sessions ensuring that courseware and equipment are in place
- Ensure that all relevant L&D systems and processes are updated on a continuous basis so that all our records are accurate and current for reporting purposes
- Conduct service reviews with in-house facilities department to ensure that hospitality continues to meet course participants' expectations
- Organise and lead post-course review meetings to discuss feedback with The Leadership Team/L&D
- Managers and make improvements as necessary Prepare for and attend weekly catchups with the Operations Team Leader
- Process all supplier invoices in a timely manner to avoid any delay in sending the invoices to the finance team for payment
- As a matter of course evaluate and update process notes in order to ensure that systems and procedures remain efficient and effective
- Support members of the Co-ordination team with any projects/task they are working on in their absence
- Proactively provide the Operations Team leader with project updates
Skills and experience required
- Ability to illustrate strong communication skills (E)
- Experience in a legal or other professional services environment (E
- Strong time management and prioritisation skills required to support a busy team at different levels of seniority (E)
- Ability to think through problems from a fresh point a view; comfortable with ambiguity and complexity (E)
- Ability to navigate change with confidence and agility (E)
- Get results under tough conditions and go beyond the norm; exhibit presence that inspires confidence (E)
- Strong Academics (E)
- Excellent organisational and administration skills (E)
- Ability to operate in a friendly, client focused, professional and discrete manner at all times (E)
- Ability to engage with key stakeholders and deal with people at all levels within the organisation (E)
- Strong team player (E)
- Flexible and adaptable approach (E)
- Confident and fully competent with IT/use of Microsoft packages (E)
- 2+ years' experience within an L&D team (D)
Our clients come first; whilst we have a high-performance culture and work hard as a team, in return we offer a range of competitive benefits including:
- 25 days holiday + Bank Hols
- Free Virtual GP Service
- Private Medical Insurance
- Pension – Norton Rose Fulbright will also make a contributionLife Ass