Customer Sales & Services Representative – Southport - start date 6th January 2025
We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company! Paymentshield is one of our brands within Markerstudy Distribution. Paymentshield is a leading insurance provider, enabling financial advisers and tenants' service companies to offer quality insurance products to customers.
The purpose of this role is to deliver excellent customer service by providing a personal and professional experience over the telephone, resolving customer inquiries.
We are looking for individuals who have a passion for customer service and have effective communication skills.
This is a full-time position, working a shift pattern covering the opening hours of 8am – 6pm Monday to Friday. You will be required to work 1 in 3 Saturdays from 9am – 2pm.
Salary for this position is £24,000 per annum.
Please note this is a hybrid position with a split between working from the office and at home, however for the initial training period you are required to be in the office full time.
Full in-depth training is provided for this position.
Key Responsibilities:
- Deliver outstanding and consistent customer service across all product lines to ensure customer confidence and drive customer loyalty.
- Promote and ensure the positive reception of the distribution brands.
- Take ownership to ensure the development of long term relationships with customers and extend the existing relationship with customers to engage with new products.
- Take responsibility for ensuring satisfactory customer outcomes in line with FCA guidelines promoting positive customer satisfaction.
- Ensure effective handling and escalation of complaints in line with the company's complaints handling procedure in order to ensure fair customer outcomes.
Skills / Experience required:
- Experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form).
- Experience within the Insurance sector, preferably within Insurance Brokering (advantageous, but not essential).
- Able to take responsibility for customer concerns & resolution.
- Good communication skills, able to remain objective & demonstrate empathy.
- Experience of using technology including excellent keyboard skills.
- Ability to work in a fast-paced environment.
- A high level of attention to detail.
- Able to identify personal goals & take responsibility for your own development plan.
- Able to remain self-motivated.
Paymentshield in Southport offers a fantastic office space working environment with 24 days of holiday (increasing to 28 days with length of service). Employees also have access to a contributory pension scheme, income protection and bright and comfortable break-out areas.
Free on-site parking is also available.
If you are interested, please apply with your up-to-date CV or email for more information.