Customer Support Advisor
- Annual Salary: £24k salary to increase to around £26k after 6 month probation
- Working hours: Monday – Friday 9-5:30 / Monday – Saturday 9-5:30 with a day off in the week
- Location: Royal Wootton Bassett
- Job Type: Full-time
We are currently seeking a Customer Support Advisor to be the first point of after-sales contact for customers. The ideal candidate will process information in response to enquiries, concerns, ensuring high levels of customer satisfaction.
Day-to-day of the role:
- Engage directly with customers via telephone and electronically, ensuring a thorough understanding of their needs, wants, and expectations.
- Maintain and exceed customer service standards, responding promptly to customer enquiries within agreed timescales.
- Handle and resolve customer complaints effectively.
- Communicate and collaborate with internal departments to ensure seamless service delivery.
- Build and maintain relationships with suppliers to jointly resolve any customer queries.
- Proactively address customer issues, maintaining high standards of service at all times.
- Conduct inbound and outbound calls with passengers to assist them and encourage repeat bookings through exceptional customer service.
Required Skills & Qualifications:
- A passion for delivering excellent customer service, with evidence of success in this area.
- Strong problem-solving skills, with the ability to think on your feet and show initiative.
- Proven track record of responding to customer complaints and queries promptly.
- Empathy and patience in developing customer relationships.
- Outgoing and confident personality with excellent interpersonal skills.
- Effective communication abilities, both verbally and in writing, across all levels.
- Ability to work to deadlines with great attention to detail.
- Calm under pressure and reliable.
- Good standard of education to GCSE level, particularly in English and Maths.
- Flexibility to work extended hours when required.
Desirable:
- Experience in the travel industry is preferred but not essential.
- Previous experience in a fast-paced office environment while maintaining professional behaviour.
Benefits:
- Competitive company bonus.
- Pension scheme.
- Medical coverage.
If this role is of interest please email