THIS IS A REMOTE ROLE BUT YOU MUST BE ABLE TO TRAVEL TO HEAD OFFICE IN BATH ONCE A MONTH, SO WILL NEED TO BE LOCATED WITHIN A REASONABLE COMMUTING DISTANCE.
My client is a leading Mortgage Brokerage, looking to recruit Mortgage Administrators to join their team .
As a key member of the team, you'll play a vital role in assisting both clients and advisers, ensuring a seamless mortgage and protection process. With a focus on delivering exceptional service, maintaining strict compliance standards, consistently sticking to process, and offering additional services such as Will drafting and Financial Planning.
You can work from the comfort of your own home while enjoying the option to visit the Bath office as little or as often as you prefer - with a minimum requirement of once a month.
You'll benefit from uncapped commission opportunities stemming from will and wealth referrals.
Responsibilities:
- Engage with clients, lenders, solicitors & advisers, addressing queries, offering guidance on the mortgage process, and providing excellent customer service.
- Obtain necessary documentation and information for lenders, ensuring compliance and uploading documents to lender portals.
- Discuss additional services with clients, creating opportunities for uncapped commission.
- Problem solving skills - proactively liaising with BDMs & solicitors to resolve problems in a timely manner.
- Manage Mortgage & Protection administration from start to finish.
- Maintain a clean and reflective company pipeline.
- Demonstrate the ability to follow processes effectively.
- Consistently achieve and exceed targets, driving success for both yourself and the team.
Requirements:
- Work from home with a monthly face-to-face meeting at the Bath office.
- Previous mortgage administration experience is required.
- Strong attention to detail and excellent organisational skills.
- Exceptional time management and phone manner.
- Ability to work under pressure and manage multiple priorities.
- Knowledge of mortgage processes and regulations.
- Proficiency in Microsoft Excel, Microsoft Teams, and lender portals.
- Great computer skills.
- Experience uploading documentation to lender portals.
- Exceptional customer service skills.
Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion.
Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector.
We operate an equal opportunities policy of treating all employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.