RELATIONSHIP MANAGER
Salary: £25k-£30k + £15k performance related bonus
Location: Manchester City Centre (office based)
Keywords: Relationship Management, Client Retention, Sales and Service, Account Management, Client Success
An exciting opportunity has arisen for a talented Relationship Manager to join an industry-leading Employee Assistance Programme (EAP) and Occupational Health provider. This role offers a competitive salary of £25k-£30k with a performance-related bonus of up to £15k, based in the vibrant Manchester City Centre. The successful candidate will be part of a sales and service-led business recognised as one of the 'Best Places to Work' by Sunday Times. With a strong track record of year-on-year growth and support for over 80,000 organisations across the UK & Ireland, this role represents an unparalleled career advancement opportunity.
- Competitive salary of £25k-£30k with a performance-related bonus of up to £15k
- Based in Manchester City Centre
- Opportunity to work with an industry-leading EAP and Occupational Health provider
What you'll do:
As a Relationship Manager, you will play a pivotal role in nurturing your accounts, ensuring client understanding, providing support through effective communication, and identifying further revenue opportunities. Your day-to-day responsibilities will involve managing your portfolio via virtual review meetings, presentations, attending occasional on-site client events, negotiating renewal terms, liaising with intermediary and direct clients, providing excellent service levels, maintaining accurate client CRM records, and negotiating renewal pricing whilst working towards internal KPI measures.
- Manage a portfolio of approximately 100 key EAP and Occupational Health clients predominantly based in central UK
- Ensure targets are achieved for contract retention levels and renewal of premiums issued
- Deliver new client implementation projects ensuring the company's offering is fully embedded into key corporate clients
- Support tender and bid exercises representing the relationship management function
- Negotiate renewal terms via intermediary and direct clients demonstrating return on investment for clients
- Deliver consultancy services regarding product options such as onsite training and Critical Incident Stress Management (CISM)
- Identify opportunities to upsell and actively promote additional services with a target of £10,000 new business per quarter
- Achieve three self-generated new business client wins per quarter
- Provide feedback to senior management on client needs and market changes to develop our proposition and stay ahead of the market
- Maintain personal statistical renewal reports daily, highlighting at-risk clients and further opportunities
What you bring:
The ideal Relationship Manager will bring a wealth of experience in managing key accounts and building strong client relationships. You will have a customer service focus and be committed to providing exceptional service across all channels. Your excellent interpersonal skills will enable you to build rapport and trust, forging meaningful business relationships. With your commercial acumen, you will apply your knowledge in a practical manner. Your energy, commitment, and drive will be matched by your dedication to the role and enthusiasm for company development. A proven track record of working to KPIs is essential.
- Excellent organisational skills with attention to detail, accuracy, and consistency
- Customer service focus with commitment to providing exceptional service across all channels - written, phone and face-to-face
- Excellent interpersonal skills with ability to build rapport and trust forging meaningful business relationships
- Commerciality with ability to apply knowledge in a practical manner
- Excellent verbal and written communication skills varying style depending on audience
- Energy, commitment, and drive with dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development
- Can-do attitude, ability to multitask and adaptability to change with ability to work to specific targets and deadlines
- Proven track record of working to key performance indicators (KPIs)
- Strong IT skills
What sets this company apart:
This organisation offers an inclusive and supportive environment where employees are encouraged to grow and develop. The company prides itself on its commitment to employee wellbeing, offering a range of benefits including 25 days' holiday plus bank holidays, a day off on your birthday, private medical insurance after 5 years' service, pension plan contributions increase after 5- and 7-years' service, holiday season bonus after 3 years' service, profit share scheme, cycle to work scheme, access to Employee Assistance Programme, free breakfast every Monday and social sessions on the last Friday of the month.
What's next:
Ready for an exciting new challenge? Don't miss this fantastic opportunity!
Apply today by clicking on the link!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates