A leading online retailer is expanding and seeking a Customer Service Executive to join their team. If you have a passion for delivering outstanding customer service, enjoy working collaboratively, and are eager to become an expert in a diverse product range, they want to hear from you!
THE ROLE:
Overall, you'll provide brilliant service from initial enquiries through to product troubleshooting and after-sales care. This includes:
- Respond to customer queries via email, telephone, and occasionally face-to-face.
- Accurately process website orders using our online portal.
- Manage bespoke fabric orders, acting as the primary point of contact and keeping customers updated throughout the testing and manufacturing process.
- Oversee the customer returns process, including product inspections, completing related administrative tasks, and maintaining customer communication.
- Assist with processing sample requests when required, including collating and packaging items for postal dispatch.
HOURS:
- Monday to Tuesday: 8 am - 5:30 pm
- Wednesday to Thursday: 9 am - 5:30 pm
- Friday: 9 am - 3:30 pm
KEY SKILLS & EXPERIENCE:
- Experience in delivering excellent customer service via telephone and email.
- Exceptional spelling, grammar, and literacy skills, with a strong emphasis on written communication.
- Proficiency in Microsoft Word, Outlook, and basic Excel.
- A positive, can-do attitude and a proactive approach to problem-solving.
- Good eye for detail and accuracy.
- Happy to assist with face-to-face enquiries from visitors when required.
LOCATION:
Applicants must have their own transport due to the rural location of the office and limited public transport options. Their modern offices are situated in Bottesford, in the beautiful Vale of Belvoir, a 10-minute drive from Bingham and a 20-minute drive from Grantham and Newark. The area is surrounded by charming village shops, supermarkets, cafes, and other amenities.
SALARY & BENEFITS:
- Salary: £23,000 - £25,000, dependent on experience.
- Holidays: 20 days plus public holidays, with an increase after two years of service.
- Annual shutdown over Christmas.
- Pension scheme.
- Private medical insurance, including dental and eyecare.
- Free on-site car parking.
- A cafe on the business estate serving locally roasted coffee, plus free tea and whole bean coffee in the kitchen.
No overseas applicants please; visa applications will not be considered.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.