Recruit4staff are proud to be representing their client, a leading Holiday Company in their search for an Customer Service Executive to work based in the offices in Chester.
For the successful Customer Service Executive our client is offering:
- Salary up to £23,000 per annum
- Monday - Sunday (37.5 hours) Rota is 5 days over 7, 9am to 5.30pm
- Permanent Position
- Benefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance
The role - Customer Service Executive : -
- Responsible for managing customer enquiries who are on holiday (in-resort)
- Manage individual queries and provide resolutions in line with company policies
- Investigate complaints
- Liaise with hoteliers to support resolutions in-resort
- Providing excellent customer service
- Prioritise escalations
What our client is looking for in an Customer Service Executive : -
- Previous experience working within the travel industry in customer services / customer relations - ESSENTIAL
- Strong communication
- Case Management / Complaint Management Experience - ESSENTIAL
- Able to cope well in pressured environments
- Reactive in nature
Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive
Commutable From: Cheshire, Flintshire, Denbighshire, Wrexham
For further information about this and other positions please apply now
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.