Job Title: Property Services Team Leader
Contract Type: Permanent
Salary: £39,665 per annum
Working Hours: 35 hours per week
Working Pattern: Monday - Friday
Location: Arlington, London (Hybrid)
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Property Services Team Leader
You will be responsible for leading and managing one of the four operations support teams to ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting the Administration Manager to build and maintain effective relationships with a range of customers and stakeholders.
About You
We are looking for someone who is self-motivated, resilient and confident with a proven track record of problem solving. You will have experience of identifying and resolving issues promptly. The successful candidate will also have previous line management experience, ideally in the housing/property sector. Advanced IT skills and literacy together with aptitude for complex data analysis and report compilation.
Why Riverside?
One Housing is part of Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum requirement for the role you will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
- Effective line management of one of the administrative teams. You will lead, manage, motivate, engage and support the team to deliver a customer focused service.
- Provide leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibilities.
- Understanding and adherence to Financial and Procurement procedures
- Responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
- Support Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels and KPIs.
- The timely production of management reports to support service delivery and meet business requirements.
- Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; Respond to customers within our published service standards, both verbally and in writing.
- Set targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business. Take corrective action where targets are under threat.
- Act as an ambassador for the service, actively building positive working relationships with key internal and external stakeholders.
- Any other reasonable duties to support service delivery.
Person specification
Essential
- Previous line management experience.
- Advanced IT skills and literacy.
- Aptitude for complex data analysis and report compilation.
- Excellent communication skills, both written and verbal.
- Excellent organisational skills.
- Proven track record of problem solving, identifying and resolving issues promptly.
Desirable
- Contract management admin support.
- Ability to scrutinise data and provide recommendations.
- Experience working in the housing/property sector.