Food and Beverage Team Supervisor who has experience of leading and managing staff within a high-volume F&B operation, with good knowledge of Food Hygiene and Health and Safety and excellent customer service, communication and planning skills is required for an organisation based in Coventry, West Midlands.
SALARY: £23,127 - £25,868 per annum + Benefits
BENEFITS: Pro-rata of 20 days holiday plus no less than a total of 15 days at Christmas, Easter, New Year, May Day, Spring and Late Summer bank holidays or days in lieu thereof, a dedicated wellbeing programme, cycle to work scheme, employee assistance programme, substantial pension scheme and salary extras
LOCATION: Coventry, West Midlands - 100% Site Based with occasional off-site working is required
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 36.5 hours per week over 52 weeks that will include evenings and weekends. Flexibility is required to meet the needs of the business which will require some longer shifts. More hours will be worked during the three x 10-week academic terms with less required in the vacation periods.
JOB OVERVIEW
We have a fantastic new job opportunity for a Food and Beverage Team Supervisorwho has experience of leading and managing staff within a high-volume F&B operation, with good knowledge of Food Hygiene and Health and Safety and excellent customer service, communication and planning skills.
Working as the Food and Beverage Team Supervisor you will be required to supervise F&B Team Leaders and a team of F&B Assistants to ensure a high standard of service is provided to customers.
As the Food and Beverage Team Supervisor you will ensure that food and beverages are serviced in an efficient manner, in a safe and clean environment. The role will work closely with the Food & Beverage Managers and Outlet Managers.
DUTIES
Your duties as the Food and Beverage Team Supervisorinclude:
- Duty manage the designated Outlet, supervising the food and beverage team on shift in the preparation and service of food and/or beverages
- Serve food and/or beverages as appropriate and required by the outlet
- Oversee bookings and orders respond to customer enquiries immediately
- Serve customers in a friendly and helpful manner
- Collect and evaluate customer feedback
- Allocate and monitor staff breaks
- Assist in the recruitment and subsequent Induction of any F & B Assistants/ F & B Team Leaders
- Train & coach F & B Assistants and Team Leaders
- Keep outlet displays and fridges well stocked and tidy
- Keep preparation areas and seating areas clean and tidy and free from rubbish. Ensure cleaning sheets are in operation throughout the shift
- Replenish and place orders for stock when necessary and keep a well-stocked area throughout the outlet
- Support the Food and Beverage team in the implementation of promotional and merchandising plans
- Ensure that all machinery and equipment is in a working condition and operated by all in a correct and safe manner
- Account for cash by ensuring that sufficient change is available, floats are allocated to tills and takings are banked at the end of the shift
- Ensure that the Outlet and stock is secured at the end of the shift
- Abide by current legislation, concerning health, safety and fire
- Comply with the food safety policy & any other relevant hygiene legislation
- Ensure that standards of personal hygiene, operational performance and service quality are maintained within the outlet
CANDIDATE REQUIREMENTS
- Experience of managing a high-volume food & beverage operation
- Experience of training and developing staff
- Experience of leading and motivating a team
- Ability to demonstrate high standards of customer care
- Food Hygiene Knowledge
- Knowledge of Health and Safety and Licensing laws
- Demonstrates high standards of customer care
- Excellent planning and organisational skill
- Ability to remain calm under pressure
- Attention to detail
- IT Literate in Microsoft Word and Excel
- Experience of stock management
- Experience of handling cash
- Good Communication Skills both written and verbal
- Ability to use initiative and make decisions
- Flexible in working hours
- Commitment to Equal Opportunities
APPLY TODAY...
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JOB REF: AWDO-P12614
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