Working exclusively with a global software company in the aviation sector, we are recruiting for an experienced Head of Professional Services to spearhead their professional services team. This role is a key position within their Product and Customer Experience Department.
Our client is a trusted software partner to global airlines, delivering asset management software solutions that drive data led decision making. Their vision is to become the partner of choice through the development of the most comprehensive solution to deliver real insight and commercial value.
Their values include innovation and transparency and embedding these into their products, culture and ways of working is driving them on an exciting journey.
The role is integral to the leadership team, focusing on delivering top-tier professional services, enhancing customer experiences, and contributing to their strategic growth. The successful candidate will possess a robust background in professional services or consulting, with a strong emphasis on leadership, client relationship management, and strategic execution.
Day-to-day Responsibilities:
- Craft and implement a professional services strategy that aligns with their overarching business objectives.
- Seek out new business opportunities and work in tandem with the sales team to bolster revenue.
- Stay abreast of market trends to maintain their competitive edge.
- Guarantee the seamless onboarding of customers, ensuring projects are delivered on time, within scope, and budget.
- Innovate revenue streams through additional services and uphold project management excellence.
- Launch and establish Digital Consultancy and Training as a Service initiatives.
- Advance their onboarding process with a focus on regionalisation.
- Refine project delivery processes and methodologies on an ongoing basis.
- Manage the Professional Services P&L, including regular financial reporting to the executive team.
- Provide mentorship and coaching to team members, fostering their professional growth.
- Develop the delivery teams, equipping them with the necessary skills for current and future professional services.
- Cultivate company-wide relationships to promote departmental goals.
Required Skills & Qualifications:
- A minimum of 5 years in a leadership capacity within professional services, consulting, or a related sector.
- Expertise in project management practices.
- Exceptional leadership, communication, and team-building abilities.
- A track record of nurturing client relationships.
- Proficient in financial management and budget oversight.
- Strategic thinker with effective plan execution skills.
- Skilled in project management tools and software.
What We Offer:
- The flexibility of remote work with options for in-person collaboration.
- 25 days annual leave.
- Comprehensive health coverage through Vitality.
- Opportunities for professional growth, including access to a premier LMS portal.
- A mix of virtual and in-person events for team engagement.
- A bespoke benefits package that caters to your individual preferences, whether it's extra holiday, pension enhancements, or professional development support.
Interested in shaping the future of an exciting software company with us? Submit your CV outlining your relevant experience.