Our client is a small, dynamic business with a team of 15-16 professionals dedicated to delivering exceptional service and quality products. They value a collaborative work environment where everyone's contributions matter. They seek an experienced and diligent Operations Manager / Administration Manager to be the right-hand person to the General Manager/MD. This role involves managing daily operations, supervising a team of three (including one remote employee), and ensuring the business runs smoothly.
Key Responsibilities:
- Oversee daily operations and administration and streamline processes.
- Manage ISO 9001 (2015) administration.
- Recruit, train, and supervise staff.
- Assess staff performance and provide coaching.
- Ensure smooth information flow within the company.
- Monitor inventory and recommend procurement.
- Oversee customer order processing and inventory controls.
- Maintain effective communication with suppliers and customers.
- Ensure compliance with policies and regulations.
- Step in for the General Manager/MD as needed.
Skills and Requirements:
- Proven experience in administration/operations management.
- Strong understanding of office management procedures and policies.
- Familiarity with financial management principles.
- Proficient in MS Office and ISO 9001 (2015) quality systems.
- Excellent organizational and multitasking abilities.
- Leadership and team management skills.
- Highly organized with a hands-on approach.
- Willingness to travel with a full UK driving licence.
- Experience working with senior management.
- Ability to manage a small team, including remote supervision.
What's On Offer
- £35K
- Supportive and dynamic work environment.
- Company pension scheme.
- On-site parking.
- 20 days holiday plus 8 bank holidays.