Our client is seeking a hands-on Customer Service Manager to oversee a customer service team and ensure a seamless journey for their clients from the initial enquiry through to invoicing. The successful candidate will lead a team of four, manage delivery issues, generate quotes, liaise with the transport department, and support the commercial sales team with account management and upselling while delivering clients' SLA's.
Please Note: This is not a Hybrid role.
Key Responsibilities:
Team Leadership: Oversee and motivate a customer service team of four, ensuring high levels of performance and professional development.
Client Journey Management: Ensure a seamless customer experience from initial enquiry to invoicing, resolving any issues that arise promptly and efficiently.
Delivery Issue Resolution: Proactively manage and resolve delivery issues, liaising with the transport department to ensure timely and effective solutions.
Quote Generation: Generate accurate and competitive quotes for clients, maintaining a high level of attention to detail.
Account Management: Support the commercial sales team in managing client accounts, identifying opportunities for upselling and ensuring customer satisfaction.
Collaboration: Work closely with the transport department and other internal teams to streamline processes and enhance service delivery.
Reporting: Maintain accurate records and prepare regular reports on customer service performance, delivery issues, and other key metrics.
Qualifications:
- Proven experience in a customer service management role, preferably within the logistics industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle complex issues and resolve conflicts effectively.
- Proficiency in using customer service software and Microsoft Office Suite.
- Strong organizational skills and attention to detail.
- Ability to work collaboratively in a fast-paced environment.
Preferred Skills:
- Experience in logistics or supply chain management.
- Knowledge of the UK and EU logistics markets.
- Sales and account management experience advantageous.
What They Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career progression.
- A supportive and collaborative work environment.
- The chance to be part of a dynamic and growing company.
- They are an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.
How to Apply:
If you are a motivated and experienced Customer Service Manager with a passion for excellence, we would love to hear from you.
Join them and be a part of a company that values your contribution and supports your professional growth!
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.