Field Service Engineer, £35,000 - £38,000 per annum
Based from Thetford
Monday to Friday, 40 Hours per week
About the Role:
Our client, a leader in the industrial services sector, is looking for an experienced
Field Service Engineer
to join their team. This role offers a great opportunity for a professional with expertise in maintaining and servicing industrial systems. You will be responsible for ensuring equipment functions efficiently, providing top-level service, and working both independently and within a supportive team.
Key Responsibilities:
- Perform service, repair, fault diagnosis, and commissioning of new equipment.
- Effectively utilize the computer system to manage tasks and records.
- Communicate customer requirements and any site changes to service coordinators in writing.
- Identify spare part requirements and report these, including part numbers, to the service team.
- Refer any product or service complaints to the relevant manager for investigation.
- Share solutions, successes, and opportunities with the Service Manager.
Key Skills & Experience:
- HND/HNC in an engineering discipline (preferred but not essential).
- Ability to diagnose and solve equipment faults.
- Strong record-keeping and documentation skills.
- Excellent communication, decision-making, and IT skills.
- Ability to prioritize and stay calm under pressure.
- Willingness to work independently and as part of a team.
What's on Offer:
- Competitive pension scheme.
- Medical cashback program.
- Holiday purchase scheme.
- Share scheme after 1 year of service.
- Ongoing training and development opportunities.
- Company vehicle, mobile phone, and IT equipment (where required).