Summary
With your love of working with people and enthusiasm to provide a great service, you'll welcome and talk to our visitors to the shop/outlet answering any questions they have.
Salary: £25,740 (pro-rata). The advertised salary is inclusive of the outer London weighting allowance of £3,315 per annum (pro-rata).
Contract/duration: Fixed term ending 25th March 2025.
Hours/working pattern 30 hours per week to include weekend work on a rota basis.
For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
A short hop from central London by tube but a world apart. Stroll up the tree-lined drive, past the grazing Charolais cattle and you'd think you're in the country, not urban Hounslow. Surrounded by gardens, park and farmland, Osterley is one of the last surviving country estates in London.
Our shops are a step away from the high street, and they differ between our places, to ensure that our visitors feel the spirit of wherever they may be. Located in the Tudor courtyard, the Stables Shop. You'll play an important part in delighting our customers. In doing so, you'll be helping to generate profits for us to reinvest in our outstanding places, ensuring that they are there for everyone, for ever. In return, we'll give you the chance to be creative and offer you access to the support and tools you need to build a brilliant career.
To find out more about what it's like to work within "Retail" at the National Trust, click here to watch our video.
What you'll be doing As Retail Team Member you'll offer customers help and shopping advice with their purchases. Other duties may include receiving, unpacking, and arranging deliveries, creating shop displays and working with other members of the team to keep the shop floor area clean and organised. This role would suit anyone with a passion for delivering great customer service and an interest in learning about retail.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with positive attitude
- a team player, but also can work by yourself
- well organised and adaptable
- willing to learn new skills
The package The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Click here to find out more about the benefits we offer to support you.