Housing Support Worker
Location: Luton, Bedfordshire Contract: Full-time, Permanent
37 hours per week, shift work with some weekends
Are you passionate about making a real difference in people's lives? We are seeking a dedicated Housing Support Worker to join our supportive and values-driven team.
In this rewarding role, you'll provide person-centred support to individuals living in temporary and shared accommodation—many of whom may be experiencing homelessness, trauma, or complex life challenges. You'll play a vital role in helping customers build confidence, develop independent living skills, and transition successfully into the community.
Key responsibilities include:
- Delivering tailored one-to-one support and case management
- Creating and reviewing personalised support and risk management plans
- Promoting independent living, wellbeing, and financial resilience
- Supporting with benefit applications, arrears management, and practical life skills
- Working in partnership with local agencies, professionals, and internal teams
- Maintaining a safe, secure, and positive living environment
What we're looking for:
- Experience supporting vulnerable individuals—such as those affected by homelessness, mental health challenges, substance misuse, or domestic abuse
- Knowledge of housing or social care sectors, including understanding of welfare benefits and tenancy-related issues
- Ability to manage a complex caseload, complete assessments, and keep accurate support records
- Confident using a coaching or strengths-based approach to engage and motivate service users
- Emotionally resilient, compassionate, and able to set clear boundaries
- Strong communication, teamwork, and problem-solving skills
- Basic IT literacy and familiarity with digital tools
This is an opportunity to be part of a mission-led organisation where your work will have a real and lasting impact.