Purpose of the Role
The purpose of the role is to work as part of a team in ensuring the centre is presented in a safe and clean manner at all times, to the client, occupiers and visitors. You are responsible for the day to day cleaning of specifically agreed areas to the required standards.
You will have the ability to work both individually and within a team. You must be capable of carrying out your duties without constant supervision and be proactive in ensuring your area of responsibility meets the highest possible standards of cleanliness and safety.
During your daily duties, you will be acting as an ambassador for the centre, delivering a high quality service and adhering to the brand values of the client and SMR.
Areas of the centre that you will encounter as part of your duties:
- Front of house areas
- Mall(s) and all publicly accessible areas/facilities
- Public washrooms / changing facilities
- Back of house areas
- loading bays
- Corridors
- Team rooms / facilities
- Associated offices / Management offices
Key Responsibilities
- Working to a cleaning schedule in keeping all areas of the centre safe, clean and to high standards
- Conforming to all ‘Standard Operating Procedures' (SOPs) in relation to environmental and cleaning practices
- Reactively supporting in effective control of spillages, when reported
- Internal and external duties may be required
- Undertake training pertaining to your role, in addition to other training as required for the centre
- Adhering to all Health & Safety requirements, keeping yourself and others safe at all times
- Use of various machines in accordance with requirements including scrubber dryers, rotary scrubber, escalator cleaners, pressure washers, vacuum cleaning machines etc. (when trained)
- To ensure that all waste is dealt with appropriately, emptying and cleaning bins when necessary.
- Ensure the safe disposal of clinical waste and sharps as per policy
- To communicate and liaise with team leaders and colleagues to ensure a smooth running of the department
- To maintain all of the sanitary areas to the required standard, replenishing supplies as required.
- To report any maintenance defects relating to the building and its fixtures and fittings
- Cleaning of all public accessible areas
- Sweeping, mopping and cleaning floors (both inside and outside)
- Cleaning public and staff toilets (both male and female)
- Cleaning low level windows and glass
- Cleaning walls (including pillars) and signage (both internal and external)
- Cleaning stairs, stairwells, ramps, lifts and escalators
- Cleaning of staff rooms, facilities, offices, control room and kitchens and where appropriate external entrances, perimeters and walkways including gardening areas
- Cleaning corridors and back of house areas
- Cleaning barriers, vending machines, fixtures and fittings
- Waste; sorting into appropriate containers, removing cardboard and other items for recycling.
- Completing daily forms to support work carried out
- Compliance with all work-related health and safety regulations at all times
- Any other reasonable task requested by a member of the supervisory/management team
- Be aware of your responsibilities and adhere to all SMR and centre safety guidelines including wearing of all personal protective equipment
- Undertake any further duties as requested by any member of the supervision / management team
- Have pride in the centre; ensuring that you deliver consistently high standards of customer service at all times, thereby promoting a professional and welcoming atmosphere
- Ensure good knowledge of all facilities and processes in order to deal with customer queries, complaints and compliments in line with the centre's procedure
Skills, Knowledge and Experience
Candidates are required to have the following:
Essential
- Experience in the provision of cleaning services in a busy environment visited by members of the public
- Knowledge of cleaning chemicals, storage and methods aligned to COSHH policies and procedures
- Ability to handle heavy equipment and machinery used in cleaning
- Ability to walk, bend, push, pull and lift repetitively during working hours
- Able to demonstrate a high level of customer service
- Ability to work on own initiative and deal with demanding situations
- A work ethic comprising of honesty and dedication
- Smart and professional presentation
- Good interpersonal and communication skills
- Able to work in both internal and external environments
- Willingness to partake in further on-site training
- Flexible working approach to work patterns
Desirable
- Cleaning related qualification such as BICSc
- Basic Knowledge of H&S legislation
Working Hours - 6 month fixed term contract. 4 on 4 off shift pattern - 8 hour per shift. Weekly hours 29
Salary - £12.00 per hour
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Please see our Benefits Booklet for more information.