An expanding Loss Adjusting Division of a Major Claims Management business seeks to appoint an experienced Property Claims Handler to join a growing team providing an award-winning Customer Service to their Property Insurance Policyholders.
You will be working in a fast-paced environment and be part of a friendly team who are driven and motivated, if you are a good listener, enthusiastic and genuinely want career progression this is an excellent opportunity for you.
Duties:
- Manage the claims process with a customer focus
- Be at the forefront by liaising with policyholders who would like to make a claim for property damage (Buildings and Contents) resulting from all general perils (fire, flood, storm, escape of water, accidental damage, theft etc.)
- End to end handling of claims domestic & commercial policies within defined delegated authority limits and processes
- Act as the Insurer, taking incoming first notification of losses direct from the customer
- Validating policy cover
- Triage customers claims for validation and proactively manage the customer journey throughout the claims lifecycle
- Negotiate settlements
- The role is fast-paced, telephone biased where you will support the wider physical and virtual teams
Key responsibilities:
- Register all new claims accurately
- Proactively manage a caseload of losses, setting customer expectations
- Assist with enquiries, liaising both verbally and written
- Work closely with the team, providing support/assistance when required
- Work to achieve all KPI's and deliver a first-class service
- Manage complaints
- Undertake Virtual desktop assessments and assist with building schedules of repair, using repairs strategy.
- Identification of Fraud and Recoveries
About you:
- Enjoy working in a fast-paced environment
- A team player who is a good listener, empathetic and good at turning negative situations into positives
- Property Claims Handling experience (Buildings & Contents)
- Excellent knowledge, experience of understanding and being able to interpret policy wordings for a number of different Insurance companies
- Exceptional communication skills, both verbal and written
- Thrive in a customer focused targeted environment
- Be supportive and proactive
- Always looking to progress and develop your skills