The Role
We are delighted to be exclusively supporting a global business with their search for a customer service representative. This role is home-working, however, the team do have regular meet ups in the South East of England.
Main responsibilities:
- Overview and co-ordination of all product movements for Europe and Asia.
- Customer management to support the Sales and logistics teams in effective and timely sales planning and delivery.
- Relationship management with co-ordinating Customer and supply chain flows and requirements.
- Support finance in sales invoicing and payment monitoring.
- Support our sales team in providing customer management information.
- Responding to queries and requests from our international customer base and colleagues.
- Create and maintain customer accounts.
- Work with customers, third party partners and colleagues across the business to always maintain a high standard of customer service.
- Open order book monitoring and maintenance to maintain flow of orders through 3PL warehouse.
- Continuous review and development to support the sales process and flows.
The Person
Skills/Attributes:
- 3 years minimum of customer service and sales office administration experience, ideally in a similar sector.
- Experience of customer service experience with an international customer base would be beneficial
- Experience working through Distributors, Retailers and Suppliers; Online and Offline
- Strong communication skills
- Ability to work independently and as part of a team from home, interacting with colleagues, customers and partners via online meeting applications.
- An inherent desire to champion the needs of the customer whilst fully supporting the requirements of the business.
- Problem solving skills and the ability to identify opportunities for process improvement.
- Accurate.
- Flexible approach to tasks and coverage.
- Strong professional relationships with all customers
Next Steps
Please contact for further details.