The company is a leading technology consultancy dedicated to delivering innovative and successful business transformations for our clients. As specialists in systems integration, we focus on optimising our clients' business systems to work more efficiently. Whether it's implementing ERP to align with unique business processes, enhancing systems with custom applications, or providing 24/7 support with specialised skills, tools, and utilities, we have the technical expertise to 'Make It Work'.
They are proud to be a Gold Channel Partner and a certified reseller of IFS. Since they're founding they have grown to become one of Europe's largest independent providers of products, consulting services, and round-the-clock support for ERP. With over 1,500 enterprise solutions delivered to more than 300 clients worldwide, The headquarters are based here in Scotland.
Key Responsibilities
- Customisation and Configuration:
Tailor IFS software to meet specific client needs.
- Client Support:
Provide timely support for IFS solutions and products, addressing issues pre- and post-implementation.
- Upgrades and Maintenance:
Assist with upgrades, ensuring smooth operation and resolving performance issues.
- Client Collaboration:
Understand client business processes and provide recommendations for optimal use of IFS software.
- Training and Documentation:
Communicate with clients, offering guidance, training, and best practice documentation.
- Technology Updates:
Stay updated on IFS technology and industry best practices to improve system performance and client satisfaction.
- Service Desk Management:
Monitor and respond to issues, manage faults, and ensure solutions align with SLAs.
- Reporting:
Produce customer reports and attend client meetings to discuss support usage and cases.
- Record Keeping:
Document and track client enquiries and support activities.
- Feedback and Improvement:
Provide feedback to management on common issues and trends for continuous improvement.
Key Skills
- Technical Proficiency:
Strong understanding of IFS software, including modules, functionalities, configurations, implementation, customisation, and maintenance. Skills in IFS Configuration, Connectivity, Data Migration, and Reporting (especially Crystal Reporting). Experience in multi-customer support environments and various industries.
- Problem-Solving Skills:
Ability to efficiently identify and resolve technical issues with a proactive approach to innovative solutions.
- Communication Skills:
Effective verbal and written communication for explaining technical concepts, conducting training, and creating documentation.
- Client Management:
Experience of managing client relationships, understanding business requirements, and translating them into tailored IFS solutions.
- Analytical Thinking:
Ability to analyze complex business processes and propose appropriate IFS configurations and customisations.
- Team Collaboration:
Ability to work collaboratively with cross-functional teams to ensure seamless integration and implementation of IFS solutions.
- Industry Knowledge:
Familiarity with industries like manufacturing, construction, and service management for understanding specific requirements.
- Continuous Learning:
Commitment to staying updated with the latest IFS technology developments and industry best practices for implementing cutting-edge solutions and improving client satisfaction.
Key Benefits
- Salary up to £70,000 DOE
- Flexible/ Remote working
- Constant learning and development support
- Progression and career opportunities
- 32 days holidays (including statutory)
- A day off on your birthday
- 5% employer pension contribution
- Life assurance
- Private healthcare (single cover)
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