Scheduler
William Martin
Location: Bromsgrove, Worcestershire
Salary: Market related
Full time, Permanent
About Us
William Martin, part of the wider SRC division, are at the forefront of revolutionising health and safety compliance solutions. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes.
Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards.
Join us in crafting a future where compliance is more than just a necessity; it's the bedrock of sustainable and flourishing businesses. William Martin Compliance is not just your safety partner but also your pathway to success.
About the role
William Martin is a consultancy business, part of the larger SRC Group. We specialise in bespoke property related Health and Safety risk management solutions across all business sectors within the UK.
Reporting to the Business Operations Director you will be responsible for creating visit schedules for consultants. Schedules should meet the needs of clients whilst gaining maximum diary efficiency for the organisation. This primarily involves locating appropriate spaces within consultant's calendars and liaising with clients to agree dates and times.
Key Duties:
- Working with clients and consultants to plan site visits in an efficient and cost-effective manner, whilst still meeting the needs of the client
- Ensure maximum use of diary space, focussing on directly employed consultants followed by associates
- Allocate appointments to the appropriate consultants depending on visit type
- Work with consultants to keep diary availability updated
- Co-ordinate and distribute information to clients by telephone and email
- Ensure scheduling systems are fully updated with status of visits
- Work with other teams within the organisation, dealing with scheduling queries and providing information as required
- To deal with client enquiries in a positive manner, solving queries or escalating as required
- To attend client meetings as required
What you will need
Essential
- Previous scheduling/planning/diary management experience
- Excellent telephone manner
- Excellent IT skills to include all office products and specifically excel
- Knowledge of UK geography and postcode areas
- High levels of attention to detail with the ability to work promptly and with accuracy
- Work on own initiative and pro-active approach to problem solving.
- Self-motivated and highly organised, with the ability to prioritise own workload and meet deadlines
- Committed to going the extra mile to get the job done
Desired
- A-level standard of education
- Customer facing experience
Why join us?
People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.
Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.
Benefits:
- 25 days annual leave plus bank holidays
- Contributory pension scheme
- Voluntary private medical
- Simply health care plan
- Gym and retail discounts
- Cycle to work scheme
- Quarterly charity days
- Religious holiday swap
- Employee assistance programme
- Life learning – online learning materials
- Support with professional membership costs
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